Privacy Policy

This Privacy Policy is effective as of September 4, 2026. We may update this policy from time to time; the date above reflects the most recent revision.

The Classic Plumber is a plumbing company based in Knoxville, TN, serving East Tennessee. You can reach us at (865) 659-8294 or through our contact page.

Our website offers several ways to request service or information. The information you provide is voluntary — you are not required to fill out any form. Depending on how you use the site, you may submit:

• Your name
• Your phone number
• Your email address
• Your service address (when voluntarily provided on a contact or service request form)
• A description of your plumbing issue or what you are seeing, hearing, or smelling
• Your preferred contact method or preferred appointment time
• An optional selection indicating interest in financing options
• Property management or commercial inquiry details (for multi-unit or commercial requests)

We use this information to respond to your request, schedule service, and communicate with you about your plumbing needs.

Our website includes an interactive tool called Ask AI Plumber. When you use it, the information you type — including your description of the plumbing problem — may be processed to provide general informational plumbing guidance.

Please avoid submitting unnecessary sensitive personal information (such as Social Security numbers, financial account numbers, or government IDs) into the AI tool. It is not needed for plumbing guidance.

If photo upload is available, photos you submit may be processed to help the tool understand the plumbing issue you are describing. Your AI conversations and photos are not publicly posted on this website.

When you voluntarily choose to request professional service after using the Ask AI Plumber tool, a concise summary of your conversation — including the problem description, troubleshooting steps discussed, and any photos you uploaded — may be included with your service request to help The Classic Plumber understand the reported problem without making you re-explain everything.

You will be shown the summary before it is submitted and can edit it before continuing. The full conversation is not sent — only the summary you confirm. Your AI conversation is not submitted to The Classic Plumber as a service request until you intentionally choose to request professional service.

Some forms and tools may allow you to upload a photo of your plumbing issue. If you choose to upload a photo, it is used to help us understand or respond to your request. You should avoid including unnecessary personal or sensitive content in photos.

This website may use analytics to understand how visitors use the site — for example, which pages are visited or which tools are used. This helps us improve the site. Analytics data is generally aggregated and does not identify you personally.

This website may use your browser's local storage to remember certain preferences or usage details — for example, the number of Ask AI Plumber messages you have used. This information is stored on your device, not on our servers, and you can clear it through your browser settings.

Some website functions may involve third-party systems. Depending on the feature, these may include:

• Website hosting and infrastructure providers
• Analytics providers
• Scheduling or service-request systems used by our business

If you submit a financing inquiry, please note that financing applications and financial information are handled by the financing provider — not collected or processed directly through this website. We do not collect financial account numbers or credit card numbers through this site.

We do not sell your personal information. We do not share your information for marketing purposes with unrelated third parties. We do not collect sensitive financial data through this website.

Information you submit through a contact or service request form is kept for as long as needed to respond to your request and provide service. Usage data is generally retained only as long as useful for the purpose it was collected.

You are not required to submit any information to use the educational content on this site. You can:

• Contact us at (865) 659-8294 if you have questions about information you have submitted
• Update or correct your contact information by letting us know
• Choose not to submit optional information
• Leave the site if you do not agree with this policy

This website is not directed at children, and we do not knowingly collect information from children through this site.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above.

If you have questions about this Privacy Policy or how your information is handled, please contact us at (865) 659-8294 or through our contact page.